Owner Tim Myers, who has owned and managed HVAC businesses in the Charleston area for more than 20 years, opened 1st Choice in April 2021. He and his team are committed to delivering the highest quality of service to Mount Pleasant homeowners.
Should you consider a replacement to your A/C and heating system — the average life expectancy can be anywhere from 10 to 15 years according to Myers — 1st Choice aims to make the process as simple and straightforward as possible. After a homeowner schedules an appointment online or through their office, a 1st Choice technician communicates with the customer via text message to inform them when they are on the way. They arrive promptly and practice social distancing and COVID-19 safety measures, including wearing masks, gloves and shoe covers. After meeting and greeting the customer, they evaluate the system.
“We give them our honest, professional opinion on the condition of the system,” said Myers. “We make sure to do a thorough evaluation of everything.”
After assessing the system, 1st Choice technicians discuss the homeowner’s needs and present customers with a range of options so they can decide what best fits their plan for the home and their budgetary goals. They offer everything from a basic unit to hyper-efficient systems that control humidity.
Myers said their team focuses on getting to know the homeowner and their energy use tendencies. For example, if a family travels often or their kids play sports and they are frequently gone on weekends, they might prefer the convenience of a programmable thermostat with smart technology, which allows users to check the system and make changes from a phone while away.
“We want to learn about the customer and how they run their system,” he explained. “Our job is to educate the customer so they can make an informed decision and take the confusion out of the difference between systems.”
Myers noted that what sets 1st Choice apart from other HVAC businesses is “the way [they] take care of [their] customers.” He added, “We want them to be happy with our service.”
As someone with extensive industry experience, Myers understands that nothing is more important than the people who represent a company, so 1st Choice prioritizes a work/life balance for its employees. That means they don’t provide after-hours service calls, and staff have weekends off to rejuvenate, allowing them to return refreshed and able to perform their best. “We really try to take care of our team reps,” said Myers.
And he isn’t just talking the talk. Customers have praised 1st Choice in online testimonials, with all 20 current Google reviews rating them at five stars. The most common refrain is that 1st Choice technicians are punctual, knowledgeable and courteous. One satisfied homeowner even rated them a “12 on a 1 to 10 scale” for their excellent service.
To schedule an appointment, call 843-518-1479, or visit www.1stchoiceforac.com.